Delivery & Returns

Delivery and Returns

FREE DELIVERY Australia wide on all orders over $100
All orders below $100 have a standard delivery fee of $12.90 added to the order before checkout.
Express shipping is also available for a flat rate of $15.90

Order dispatch process

Orders are dispatched via Australia Post with “signature on delivery” for security reasons.
Orders dispatched daily on weekdays only (Excluding public holidays).
Orders received by 9am (EST) will be dispatched the same day.
Once your order has been dispatched , we will send you an email with your Australia Post
tracking number after 5pm.
Please check your “Inbox” and your “Junk Mail” for your tracking number as this is an automated email.
Track your delivery at www.auspost.com.au/track

When will i receive my order?

Standard shipping: Australia Post Guideline is within 3-7 business days from the day your order is dispatched.
If you have not received your order within 7 business days please email admin@buyeliquidonline.com.au
and include your confirmation number.
Delivery times may take longer in some rural areas.
Express Shipping: Australia Post guidelines is within 2-3 business days from the day your order is dispatched.

Delivery Notes

Buy Eliquid Online ships orders Australia wide only.
Make sure your delivery adress is full and correct to avoid delays.
We can deliver to PO boxes.
Australia Post will not leave orders unattended, please ensure someone is present at your delivery address
to accept your order.
Australia Post will leave a notification card if no-one is present to accept your order. Please ensure your order is
collected from your local post office within the specified timeframe on the notification card, otherwise
your order will be returned to us.
A re-delivery fee of $14.95 will be charged to resend your order.
Orders can be delivered to your workplace. Orders are packaged discreetly and the contents are not visible
on your package.

Return and Exhchange policy

Products are inspected before dispatch and packed with extra care. Upon receipt, please check your order and contact
us with any issues as we cannot replaced damaged or misused items.
If an item is defective, or does not match our description, or it is not fit for its intended purpose, we will
offer you a refund or exchange, but it is subject to the following.

1. Advise us of the issue at admin@buyeliquidonline.com.au with your order number, picture and a description of
the faulty item.

2.Return item to us unused, unmarked and in its original packaging within 3 days of receiving it.

3.We recommend registered post as we are not responisble for returns that we do not receive. The delivery cost
to return your item is at your expense.

4.Replacements will be returnedto you at no additional charge. However, if we receive an item that has been
damaged, misused, shows signs of wear, not in original packaging or packagins is damaged, we reserve the right not to
replace or refund the item. We will advise you in this event.

5.One we have authorised a refund, please allow 3-5 business days to receive your refund, Refunds will be issued in the
same way that you paid for your order.

6.If we assess the warranty claim to be valiand not caused by fault of the customer, we willsend you a replacement item
and cover the delivery costs. However if no fault is found with the item, the return postage will be at the customers expense.

Tanks and coils

No warranty is offered on tanks and coils as they are considered “Consumables” (designed to be used and thrown away after a certain amount of use)
a DOA (dead on arrival) policy of 36 hours upon receipt applies.

Liquids

For health reasons, we do not re-sell liquids once they have left our premises. We have a strict no return policy on liquids.
Please choose carefully. We cannot cancel or refund an order once it has been placed.
Unfortunately products cannot be returned due to damage caused by misuse or negligence.

Need help? Email us at admin@buyeliquidonline.com.au

OUR CUSTOMERS LOVE US

Spectacular range, knowledgeable, competitively priced. Outstanding assistance, up for a chat and a giggle, prices are matched, orders sought and obtained promptly. Not just an exceptional vape store but an exceptional example of business. Carry on.
JASON POWLEY
JASON POWLEY
Great range of products and the guys are super helpful when trying to find a flavour you like. It’s a fun vibe and they’re easy to talk to.
SKYE W
SKYE W
Nice to see a store in Ballarat! Look to have a decent range and no complaints on pricing. Offered up some good recommendations for liquid and had the coils I needed due to forgetting them at home. As a regular to Ballarat I’ll be sure to return!
BRETT JACOB
BRETT JACOB